All the Latest in appliance news, promotions and updates from Joe Graham & Son Ltd
Frequently Asked Questions
Upon checking out, you will be asked for your email and a chosen password. These will be your login details for the next time that you come to the site. We will also store your chosen delivery address for you to use at a later date.
On the login screen, beneath the password box, you should see a 'Forgotten Password?' button, which will take you to the forgotten password page which will guide you through how to reset your password.
We always try to stock the products you want. However, if the product that you want doesn't show or is out of stock, please contact our store and our staff will assist you with finding your product.
Please contact us in store to find out about our Price Match Promise.
Images of the items shown on our website are for illustrative purposes only. We have made every effort to display all the item colours and features accurately. However we cannot guarantee that all the images displayed on your screen will accurately show the true colour of the item delivered to you. Please be aware that colours may differ between manufacturers. Whilst every effort has been made to ensure that item specifications are correct on our site, due to continual item development, specifications may change without notice. If you have any queries regarding a product specification or colour, please contact us or visit us in store.
To change your address, simply go onto 'My Account' and click onto 'Address'. On this screen, you are able to edit your delivery address and any other addresses you may need.
We accept a wide range of payments, such as Visa, Visa Debit, MasterCard and Maestro. Please contact us to enquire about American Express and Delta.
Yes, all of your personal details are safe. Please read our 'Privacy & Cookies' page for more details on how we keep your personal details safe.
To find out if we can offer you finance, please Contact Us and we will assist you with your payment.
Please see our Price Match Promise page for more detail.
We like to give you the very best price for your products, which is why we update our promotions regularly on our 'Promotions' page.
You will receive an invoice via email after ordering, however if you require a more detailed invoice, please contact us in store.
Please see our Delivery & Installation page for more information.
Please see our Delivery & Installation page for more information on our installation services.
We abide by the Waste Electrical and Electronic Equipment Regulations set out by the European Community directive in 2003, which means it is our responsibility to dispose of your old electronic items correctly. Visit Our Recycling page to read more on how we dispose of your products.
There are a couple of things you will need to do before we install your new kitchen appliance. Please see our Installation page for more information.
Please see our Delivery & Installation page for more information on whether we offer shop collection.
This is rare, but please Contact Us with the details of the driver and a description of the damage, and we will try our bests to resolve the issue.
If you believe your product to have a fault, please Contact Us to provide exact details of it's fault and we will assist you in resolving your product issue.
If your product's warranty has expired then unfortunately we are unable to replace it. Please Contact Us and we will assist you as best as we can with your issue.
If you do not want the product, you can return it unopened and unused to our store. Please Contact Us to arrange a time to do this and we can assist you with the process of getting a full refund.
What your warranty covers will depend on the brand, with mechanical and electrical failure being covered, not accidental damage. Please Contact Us if you would like to know more about warranties.
The warranty shown on product specifications are administered by the manufacturers directly but Contact Us to find out more.
The length of your warranty depends on the manufacturer as they all offer different time lengths; some offering 1 year, others up to 10 years. Please Contact Us and we will give you more information about the length of your products warranty.