All the Latest in appliance news, promotions and updates from Joe Graham & Son Ltd
If you are not 100% happy with your new product, whether the product is faulty, damaged or just not really what you wanted, we will try our best to get it sorted for you:
- Returning or Replacing a Faulty Product
If your product is faulty and does not work as specified or even at all, you have 30 days to return the product back to us so contact our store and our staff will endeavour to assist you with replacing your faulty product or assist you with receiving a full refund.
- Returning or Replacing a Damaged Product
We apologise that you have received a damaged product. Please contact our store with a description of the damage and any information on the driver who delivered it, to discuss replacing or refunding you your damaged product.
- Returning an Unwanted Product
We are happy to return a product that you have changed your mind about, with a refund being made before 14 days after delivery. However, if you have used or installed the product, we may only be able to offer you a refund of up to 50% of its’ value. Please contact us to discuss your options.