Icon1 0330 900 1966

Our Delivery Service

Joe Graham & Son uses its own fleet of vehicles operated by our expert delivery drivers.

We can usually offer a Next Day Delivery service locally on items from stock.  If the item states ‘contact us for price’ this normally means we would need to order the item in from the manufacture and delivery is usually within 3/5 working days.  For pricing and stock availability please can our sales office on 0330 900 1966.  We also offer Saturday deliveries free of charge within the local area.  (LU1-LU7, certain areas of MK45)

However we do deliver free of charge to the following postcodes on certain days of the week.  Please contact us for details.

SG1 – SG19

AL1 – AL10

MK1 – MK19

MK40 – MK46

HP1 – HP23 & HP27

WD3 –  WD7

WD17 – WD19

WD23 –WD25

We might be able to offer a delivery service to bordering postcodes and certain London postcodes free of charge or at an additional cost.  Please contact us for details.

 

Free Delivery

To keep our prices as competitive as possible, our standard delivery service is made by one man only.  Our driver will deliver your product into an unobstructed ground floor location of your choice or upstairs if a lift is available on site.  Please call us if this will affect your order.

 

Two Man Delivery

A two man delivery charge of £15.00 will be applied to orders of oversized products, delivery to any obstructed areas and non-ground floor locations, with the exceptions of the below.

Range cookers - two man delivery charge of £25.00.

American fridge freezers – two man delivery charges range from £25.00 to £68.00, depending on whether or not the fridge freezer doors need to be removed to enable access to the property. (Please check sizes and door measurements before purchasing)

For a two man delivery please contact our sales desk on 0330 900 1966 either before or after purchase to make arrangements.  If the driver cannot deliver due to a two man delivery additional charges may apply for a redelivery.

 

Arranging a Delivery Date

Items from stock can usually be delivered the following day locally. (LU1-LU7, certain areas of MK45)

Once you have placed your order you will receive an email confirmation followed by a phone call to discuss and arrange a delivery date.  At this stage if a two man delivery is required we can arrange this and also make note of any additional delivery instructions.

 

Delivery Times

All deliveries are carried out Monday to Friday 8:00 am – 5:30 pm and on Saturdays between 9:00am – 5:00 pm.  Due to external factors if the driver has been delayed he will contact you to give you an estimate of when he is due to arrive.  The drivers will endeavour to deliver even after the showroom has closed.

We can offer AM or PM time slots for delivery and the option of a call before of either 30 or 60 minutes.

 

Failed Delivery

If a delivery cannot be undertaken due to no one at the property at the pre-arranged time or if a two man delivery is required, the call would need to be rebooked which could incur a redelivery charge.

 

Old Product Recycling

All domestic appliances with the exception of refrigeration can be taken away free of charge for recycling at the point of delivery.  The cost to dispose and recycle refrigeration is charged at £24.00 per item.

If installation has not been purchased / opted for then the appliance would need to be disconnected prior to delivery for free disposal.